Pre-Sale Questions

1) How soon will my account be up and ready for use?

As soon as possible. Average time is usually within an 12 hours. Yes, we understand how quickly you need things setup, so we do our best to get it set up as quickly as possible. :-)

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2) What's the minimum contract length?

1 month. And if you cancel before then, we will credit all of your money back into your account. (free software, discounted months, etc...).

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3) Do I have access to update my site 24 hours/day?

Yes, you do! You may access your account via FTP or use CPanel.

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4) Do you offer a money back guarantee?

A 30-day money back guarantee to be exact! If you are dissatisfied with any of our hosting services for whatever reason, you will receive a full refund (minus additional labor fees, overages, and support fees). Cancellation must occur within 30 days of account activation.

Now for the small print. :-) Oh, how we love the small print.... Not included in the money back guarantee are Domain Registration, SSL Certificates, and/or any additional billable services done to servers. However no refunds are available after 30 days. Sorry. :-/ You will receive a confirmation upon the cancellation of your account. Accounts cancelled/terminated by What's for Supper Hosting for violating our AUP/TOS do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund. Please don't spam. Try smiling instead. It makes the world a better place. :-)

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5) Why don't you offer "unlimited bandwidth?"

Because it's impossible. Here is a quote from the UNLIMBAND.com web site:

Web Hosting Companies that advertise "Unlimited Bandwidth" are giving out false information. In our long history, we have never seen any broadband company offering an internet connection as "Unlimited Megabytes Per Second." So, how could a Web Hosting Company, which normally doesn't even own its own access lines, advertise to customers that it will give them "UNLIMITED BANDWIDTH?" These Web Hosting Companies are lying to the public by placing ads on search engines and hosting directories to attract customers. Most of the time, high bandwidth sites on these "Unlimited" plans will be disconnected, and no refund given. Normally, the Web Hosting Company will say that the site violated its Acceptable Use Policy or Terms of Service. This is the reason why we set up this site, to educate people on the companies that scam individuals. The companies that bring bad feelings towards the word, HOSTING.

In Today's world, the average gigabyte of bandwidth ranges from $0.50 to $20.00. If a "high bandwidth" site (i.e. 200 Gigs per month) where to sign up for an "Unlimited Bandwidth" plan, it would end up costing the Web Hosting Company anywhere from $100.00 to $4000.00 to maintain these "high bandwidth" sites. Yet, most of these Web Hosting Companies only charge less than $20.00 per month. How can this be?

Whenever you visit a site promoting "Unlimited Bandwidth" as one of the account features, be sure to visit the Acceptable Use Policy, or the Terms of Service. Read the fine text about the so-called "Unlimited" disclaimer, you will be surprised!

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6) Do you host adult sites, warez sites or sites containing illegal material?

No. No. No. PERIOD. Sites found to contain such material will be removed from our servers without notice. ...and yes, we will find out.

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7) How can you offer so much for so little?

In todays competitive market its hard to find a balance of performance, price, and support. With products such as "CPanel" we are able to offer an excellent feature packed product that is easy for the end user to configure. We do not offer "mega bandwidth" packages to keep our server loads to a minimum, in fact, our servers are monitored closely to make sure that they never reach a point that may cause a bottleneck. Even our lowest priced package is spacious enough to host most websites and online stores. (In fact this complete site is only using about 15 megabytes!) :-)

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8) How will I control my account once I register and purchase a hosting plan from you?

We love it when you ask this one! :-) No, really! There are so many ways to control your account!

For one, we have our highly reputable CPanel v6.4 software that gives you far more control than all of it's competition! With the touch of a button, you can add e-mail accounts, access your files, backup your files, and even setup a shopping cart! You can even change any MX addresses without having to run it through us! Spam filtering, webalizer, ftp manager, web protection (with passwords for certain web pages), custom error pages, redirects, the list just goes on! Talk about control.

You will be able to access your CPanel by going to http://www.YOURDOMAIN.com:2082/ and entering the UserName and Password as given in your Activation Email!

Also (as an added bonus), with your FTP manager, you can even access your web site with your favorite FTP/HTML editor (such as FrontPage or any FTP program you may have!)

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9) Can I run a bulletin board on my site?

You sure can! However, we do restrict some boards as they do have an improper base design that compromises our server performance. Namely, the Ultimate Bulletin Board (UBB), IkonBoard & the yaBB. Such boards are BANNED from our servers (as described in our TOS/AUP). We know how you feel, we formerly owned a UBB and had to trash it because of it's poor design. If these boards redesign their software, we may consider allowing them back on. We understand that this is turning away business, but this helps the rest of the community out. :-)

May I recommend a board? Invision Board is available for install through CPanel and works nicely!

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10) Can I upgrade my plan later?

Certainly! Just let us know and we'll upgrade you immediately!

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11) Is "What's for Supper" here for the long run?

Yes. We have been on the web for 6 years now (That's 42 in internet years!) selling ink refill products. Let us help you start your internet business!